Fluency Voice Technology announced a strategic partnership with Message Technologies, a  provider of hosting services for business-critical speech applications, to provide North American customers with hosted speech recognition solutions.  

As a UK provider of packaged speech recognition applications, Fluency has hundreds of customers using both on-premise and hosted solutions. The decision to expand its hosted offering to North American customers follows both the success of the hosted deployments in the UK and the growing trend of software on-demand throughout the world. Companies are foregoing the large and costly internal deployments to take advantage of reduced capital costs, decreased time-to-market and improved application performance provided by hosted solutions.

"We are excited to partner with MTI to offer our North American customers the same reliable hosting capabilities and quality technology that have benefited Fluency’s European customer base for many years," said Philip Padfield, CEO of Fluency. "This partnership solidifies our commitment to continued investment and expansion into the North American market.  We look forward to giving our North American customers the option of choosing an on-demand solution when selecting a delivery model to meet their specific business needs."
 
"Fluency’s reputation for quality speech self-service solutions and outstanding customer service complements MTI’s flexibility, reliability and expertise in hosting enterprise speech self-service," said Darrell Knight, President of MTI.  "Fluency’s innovative approach to packaged speech applications combined with MTI’s experience as the largest Genesys pure play hoster in North America are helping to make speech self-service easier to implement and more affordable for companies of all sizes."