Speech Technology Magazine

ManageEngine Debuts Voice-Driven Mobile Apps for Help Desks

Solution uses Siri-like functionality for managing tickets.
Posted Feb 22, 2013
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ManageEngine, an IT management company, has launched speech-driven mobile applications for the IT help desk, the ServiceDesk Plus voice-enabled iPhone and iPad apps.

The apps incorporate speech recognition technology from Nuance Communications to enable IT professionals to manage the entire lifecycle of help desk incidents from a single platform, from executing commands and dictating notes, to assigning or closing out tickets. ServiceDesk Plus is launching first for iPhone and iPad users, with other operating systems to follow.

"Think of this as Siri for the help desk," said Raj Sabhlok, president of ManageEngine, in a statement. "The ServiceDesk Plus voice-enabled iPhone and iPad apps deliver new functionality that nobody else is offering for the IT help desk. Our new iOS apps are going to change the way people think about operating their help desks, making IT technicians' lives simpler, faster, more satisfying, and more productive."

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