MicroAutomation has developed a Utilities Analytics solution to specifically help utility service providers monitor the efficiency of their call centers.  The solution offers four easily-tailored report modules that enable utility companies to track service-level compliance mandated by state regulation, provides historical and real-time reports for assessing operational performance, enhances automation by identifying key areas of improvement and delivers trending information in graphical displays.

"This solution gives Utility service providers a comprehensive view of their call centers and a simple way of creating an environment of quantifiable improvement," said Suresh Gursahaney, founder and chief technology officer at MicroAutomation. "Gone are the days of pouring over endless amounts of statistical reports. This solution provides historical and real-time analytical information to track overall call center performance and places the data into easy-to-read graphical displays. Now actionable information is at the fingertips of call center managers making it extremely easy to recognize areas of improvement and make critical decisions while showing concrete results."