The new Interaction Analytics features multichannel searching and categorization, enhanced dynamic reporting, and a new user interface.
Nexidia has released Nexidia Interaction Analytics, the next generation of its contact center analytics software.
Nexidia analyzes all customer interactions including phone calls, email, chats, or surveys to identify critical areas for improvement to enact change in business processes and agent performance. The new Interaction Analytics features multichannel searching and categorization, enhanced dynamic reporting and a new user interface.
Offered via the Nexidia Analytics OnDemand Program, the hosted solution provides the advantages of quicker implementations, lower total cost of ownership and a faster return on investment when compared to traditional on-premise deployments.
Startup costs begin at $20,000, which includes setup in a secure, hosted environment and data extraction of interactions. The cost of ongoing monthly service starts at $50 per agent per month, with a minimum $5,000 per month, for a one-year contract. This provides an ongoing annual cost starting at $60,000, with the flexibility to increase or decrease volume of interactions as business needs change. Also included in the program is Nexidia online, instructor-led training to ensure that companies can easily get up to speed with Interaction Analytics.