Nuance Connections expands distribution of natural language customer self-service applications.
Nuance Communications today introduced Nuance Connections, a program that provides tools and services for global contact solution providers to deliver advanced voice and natural language solutions to organizations.
Nuance Connections is a global program for Nuance's existing solutions partners, including Avaya, Cisco, Huawei, and Genesys, as well as regional partners worldwide. The new program is focused on training, demand generation, and transparent collaboration to empower Nuance partners and reward them for their commitment. Nuance Connections provides access to partner-friendly solutions designed to expand the market for differentiated self-service to organizations of all sizes.
Designed to increase sales, the program provides Nuance contact center solution partners with formalized customer engagement strategies, sales, product education, and demand generation support, the company said. In addition, Nuance partners can access new solutions such as Nuance Call Steering Package, a rapid-development environment for creating VoiceXML natural language solutions. Partners will also be able to employ Nuance FastStart, a packaged self-service solution that allows partners to resell Nuance Professional Services that offer resources or specific skills that aren't available from the partner.
"Consumer expectations for the way they interact with companies have grown, and so has demand and opportunity for intelligent self-service solutions," said Dan Nordale, vice president of marketing for Nuance Enterprise, in a statement. "Nuance natural language understanding technology gives our partners an advantage to benefit from this growing demand, and Nuance connections will give them the sales, marketing and training needed to win."