The solution is at the center of its Talkument and Tracer call recording solutions.
Oaisys, a provider of business voice documentation and contact center management solutions, has been awarded a U.S. patent for its portable voice documentation (PVD) technology.
The patent (No. 8,335,299) covers the PVD technology used in Oaisys' Talkument and Tracer call recording products. PVD technology enables users to capture, archive, organize, play back, and share voice documents, including not only call recordings but also related information and other media. These voice documents can then be used to drive compliance management, quality assurance, workforce collaboration, dispute resolution, and overall productivity measures.
Oaisys first introduced PVD technology in 2007 with the launch of its Talkument call recording solution. Today, PVD is used in both the Talkument and Tracer solutions.
Oaisys PVD technology gives users access to recordings via encrypted media file streaming, which facilitates sharing of recordings through link distribution, not file transfer. This greatly enhances the security of shared recordings.
With Oaisys PVD technology, users can highlight portions of voice conversations, add text notes, and securely share the entire file or just the highlighted segments. In addition to the digital sound file, the PVD document also encapsulates all available descriptive data from external systems, such as telecom networks, business applications, and user interactions.
"I am pleased that our vision for voice documentation has been so widely accepted by the markets we serve and that the enabling technology we developed has now been further validated with the award of this patent," said Brian Spencer, president of Oaisys, in a statement.