Speech Technology Magazine

Oaisys Call Recording Completes Interoperability Testing With BroadSoft BroadWorks

Tracer and Talkument are compatible with the BroadSoft voice application platform.
Posted Nov 15, 2012
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Oaisys, a provider of business voice documentation and contact center management solutions,completed interoperability testing of its Tracer and Talkument call recording solutions with the BroadSoft BroadWorks voice application platform.

BroadSoft is a provider of software that enables mobile, fixed-line, and cable service providers to deliver real-time communications over their IP networks.

The BroadWorks platform enables service providers to offer a comprehensive portfolio of business communications applications and value-added applications, including hosted PBX, mobile PBX and business trunking. Now, the Oaisys Talkument and Tracer call recording solutions can seamlessly integrate with the BroadWorks platform using the standardized Session Recording Protocol (SIPREC).

With this integrated solution, businesses whose hosted communications services are powered by BroadWorks will benefit from historical call searching and organization, speech search, quality evaluations and reporting and a holistic view of each conversation enabled by Oaisys' patent-pending Portable Voice Document (PVD) technology. 

By using BroadWorks advanced SIPREC interface, customers can choose whether to record all calls to targeted telephones or record on demand, which leverages Oaisys' look-back recording functionality to capture the entire conversation, even if a user chooses to trigger recording during a call already in progress.

Consistent with the Oaisys AllWays approach for providing a complete range of deployment and user access options, the Oaisys Talkument and Tracer applications and associated call recordings can reside in the cloud or on premises. The Oaisys client can be accessed by users via a Web browser to view, play back, annotate, and securely share calls. 

In addition to addressing compliance management and quality monitoring concerns, the combination of the Oaisys call recording solutions with the BroadWorks platform offers hosted communications service providers and their customers several other advantages, including: 

  • Sophisticated, purpose-driven call recording functionality without unnecessary cost and complexity;
  • Standards-based interoperability that eliminates the need for proprietary and unwieldy mechanisms for facilitating call capture;
  • Avoidance of higher upfront capital expenditures associated with premises-based solution deployments; and
  • Opportunities for increased service provider revenues through the inclusion of value-added communications applications.

"Service providers face increasing competitive pressure to differentiate their service offerings," said Brian Spencer, president of Oaisys, in a statement. "Oaisys call recording solutions have wide appeal to customers throughout all vertical markets and business segments. The successful completion of Oaisys' Tracer and Talkument interoperability testing with the BroadWorks platform enables providers to further enhance the value proposition of their cloud-based services by effectively and reliably addressing the growing demand for advanced call recording functionality."

"We are continually focused on providing greater value to our service provider customers' hosted communication solutions," said David Bukovsky, vice president of products at BroadSoft, in the statement. "By completing interoperability testing with Oaisys Tracer and Talkument, service providers can quickly capitalize on the migration by enterprises from on-premise platforms to a virtual call center infrastructure with an offering that introduces new capabilities that can enhance operational efficiency."

 

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