NEW YORK - Product Support Solutions launched the Transition Pathways Program (TPP) to support customers with their transition to next-generation IVR environments.

The Transition Pathways Program is designed for companies who have already identified the business need to upgrade to next-gen infrastructure and applications, and are planning the transition across key initiatives including:  infrastructure and architecture strategies for migration, optimization of existing infrastructure prior to transition, risk analysis for dual platform operation during transition, enterprise-wide risk management strategy for migration and phased roll-out, application analysis and detailed recommendations for technology deployments to meet business needs, and best practices for migration.

"PSS brought our company into the Next-Gen IVR environment in such a smooth manner.  The migration was smooth and the company's commitment to customer service was very apparent throughout the life of the entire project.  It is so refreshing to work with a vendor partner that has integrity and that truly seeks to understand what the business is trying to accomplish.  The system improved our call resolution rates and improved our overall customer experience," Rick Garcia, former director of IT for Prescription Solutions.

The Program is a value-add, initial consulting engagement to plot a customer's current environment to assist with the development of a next-gen voice self service strategy.  It is supported by Product Support Solutions partner, Holly Connects.