BURLINGTON, Mass. - ScanSoft, Inc. released SpeechPAK™ Utilities Suite 2.0, the latest release in its series of packaged application kits designed to help utilities companies ease the development of speech applications, while increasing caller satisfaction and return on investment.

ScanSoft SpeechPAK Utilities Suite 2.0 packages ScanSoft's user interface designs, prompts and grammars tuned and optimized for utilities applications.

Applications provided through the SpeechPAK Utilities Suite include: account identification, account information and support, bill payment, duplicate bill requests, meter reading, outage reporting and status and stop service.

SpeechPAK Utilities Suite is the latest in a series of speech applications created for deployment in existing call center environments. SpeechPAK Utilities Suite is designed to be deployed by any qualified partner.

SpeechPAK kits are built leveraging the SpeechWorks® Engagement Methodology (SEM).

SpeechPAK kits offer:

• Customization: While SpeechPAK kits can be extended or customized, pre-designed user interface and call flow options and suggestions are built into the application.
• Pre-tuned Interfaces: SpeechPAK kits come with a pre-tuned user interface, based on ScanSoft's speech applications.

SpeechPAK Utilities Suite enables application developers to:

• Configure and Customize: Developers can replace or modify prompts, grammars, call flow and other user interface options by setting configuration parameters.