SpeechSwitch and ABC Telecom have partnered for the deployment of a voice recognition solution.

SpeechSwitch’s turnkey Speech-Enabled Auto Attendant (SEAA) will be offered as the front end of ABC's SMB business solution. SEAA integrates into numerous product lines by analog or digital programming. The system allows callers to use their own voice to reach a specific person or department. By speaking a name, a caller can be promptly transferred to the appropriate number, bypassing touch-tone menus and spell-by-name directories.

The Speech Enabled Auto Attendant works with existing phone systems and voice mail packages. Every department and employee is accessible from one local or long-distance phone number. The SEAA capabilities ensure that all calls reach their intended destinations at all times.