The Reading Eagle, the major daily newspaper of Reading, Pa., and surrounding Berks County, deployed VoicePort’s hosted speech application CircPort onDemand, to field circulation phone calls. The family-owned newspaper has a daily circulation of 59,550. CircPort is completely integrated with the newspaper’s circulation database for real-time transaction processing.

The Reading Eagle can now offer subscribers instant access to their account to schedule vacation holds, report delivery problems, make account payments, and more.

"VoicePort has made it simple to provide our customers with increased service," said Richard Auman, director of circulation at the Eagle. "We are extremely pleased with the performance of the application in its first few months of use."  

"Hosted solutions are an affordable option for newspapers who want to provide 24/7 service to their customers," said Kevin Cawley, director of North American sales at VoicePort. "The Reading Eagle joins more than 130 other newspaper customers who have implemented a VoicePort application to improve service and reduce cost."