Kayako, vendor of help desk software, CRM, and live chat software solutions, announced the immediate availability of free, perpetual, and unlimited licenses for its entire line-up of help desk solutions for charities and open-source software projects.

"We have been helping organizations and teams cut their costs by making their customer service more efficient and enabling them to offer easy-to-use self-help resources to their own customers," said Jamie Edwards, operations manager at Kayako. "As a business, we are acutely aware of our social responsibilities. We are passionate about helping those in need, especially during markedly tough times for charitable and non-profit organizations.

The free license on offer is perpetual and comes with twelve months of technical support. Eligible organizations are also entitled to receive any number of free licenses of Kayako's supplementary add-on products, such as KayakoMobile—a help desk management client for mobile devices.

The offer is also available to established open-source projects.

"We feel strongly about the undervalued contribution open-source developers are making to the progression of technology and software, which is why we are offering to give something back," said Edwards.