Verint announced the new Portuguese language version of its Impact 360® Speech Analytics software from Verint Witness Actionable Solutions.

Impact 360 Speech Analytics provides key insights and actionable intelligence from companies’ customer interaction recordings. Leveraging the software, organizations can automatically surface emerging trends; key product, service and performance issues; and the root causes resulting in customer frustration and rising call volumes into the contact center — all without listening to hundreds and thousands of calls.

“Truly understanding why problems occur, and the drivers that result in calls to a company’s contact center in the first place, are fundamental to knowing how to fix them,” said Diego Gomez, vice president of CALA at Verint Witness Actionable Solutions. “We’re delighted to be bringing the local language version of Impact 360 Speech Analytics to the Brazilian market, supporting contact center operations large and small in their ability to not only gain vital customer intelligence, but know what actions to take from it.”