[24]7.ai Introduces Virtual Agent

[24]7.ai, a provider of intent-driven customer experience solutions, released new features to its core product line and AI-powered Virtual Agent, [24]7 AIVA. Most notably, AIVA now features voice-enabled capabilities, allowing companies to have conversational and transactional interactions with customers through Amazon Alexa and Google Assistant worldwide.

In addition to support for Amazon Alexa and Google Assistant, the Spring Release 2018 update also includes improvements to chatbot agent workflow, enhanced content manager, and paid media cross-channel personalization.