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AccessDirect Offers Free Voicemail-to-Text

The new feature provides voicemail transcription for SMBs.
Posted Aug 26, 2014
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AccessDirect, a provider of virtual PBX phone systems for small and midsized businesses, now includes voicemail transcription in all of its small business phone system plans, allowing users to read the transcribed text of a voicemail.

The voicemail to text feature integrates voicemails with other incoming notifications for quick prioritization. Now a standard feature in all of AccessDirect plans, from a single voice mailbox to a multilocation automated answering system, the voicemail-to-text feature instantly transcribes new voicemails and allows users to read their voicemail no matter where they are.

"The voicemail to text feature allows me know right away if call is important or not, without actually listening to the voicemail. This is imperative in client meetings, as it allows me to focus on doing business with the people I'm sitting with instead of worrying about a missed call," said Greg Davis of Heritage First financial advisors, one of the first AccessDirect clients to make use of the new visual voicemail feature, in a statement.

As for the accuracy and adoption of the voicemail to text transcription, Davis says there have been very few stumbling blocks.

"Now I read my emails at the same time I'm reading my voicemails, in real time, taking care of all the responses at once. Voicemail is a big part of our daily communications, and now it's easier to manage."

The voicemail to text feature is the newest addition to AccessDirect's full feature phone systems that streamline phone answering and routing with email, fax, mobile, SMS text and CRM systems. The virtual PBX systems require no new hardware or software and can be set up through existing mobile or desk phones. Visual voicemail is now included free of charge in all products.

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