Amcom Software Solutions Now Rated “Avaya Compliant”

Amcom Software, a provider of mission-critical communications solutions, yesterday announced that its contact center applications are compliant with Avaya Aura Application Enablement Services (AES).  

The Amcom contact center applications, a foundational element for its unified communications solutions, help organizations create safer and more efficient environments through fast, intelligent information sharing. The applications now are compliance-tested by Avaya for compatibility with Avaya Aura AES 5.2.

“Amcom is committed to ensuring seamless integration with Avaya solutions so we can continue to be a single source for customers’ end-to-end unified communications requirements,” said Chris Heim, CEO of Amcom Software. “The fact that Avaya’s innovative solutions are based on open, standards-based platforms enables our customers to incorporate new technologies alongside their Amcom solutions easily and cost-effectively. This helps them create forward-thinking communications infrastructures based on fast, accurate data exchange.”

Amcom Software is a member of the Avaya DevConnect program—an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Platinum member of the program, Amcom Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“Companies like Amcom Software are expanding the choices available to Avaya customers,” said Eric Rossman, vice president of developer relations at Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”