Speech Technology Magazine

 

America First Credit Union Gives Over 300,000 Members Access to Loan Application

SpeechWorks International announced it has deployed a speech-enabled instant loan application for America First Credit Union (AFCU).
Posted Oct 1, 2002
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BOCA RATON, FL - SpeechWorks International has deployed a speech-enabled instant loan application for America First Credit Union (AFCU).

The application allows members to instantly secure loan approvals and other loan information using voice commands. Bringing together hardware and software providers, SpeechWorks and AFCU deployed the instant loan application using a loan decisioning solution called "Loan Navigator" from CGI Group Inc. (NYSE: CIB), on a platform from Intervoice.

"Speech technology plays a critical role in our member service strategy, and we are extremely pleased with the success of our first speech application: we are even more excited to deliver this instant loan application to our members," said Rich Syme, vice president of automated services at AFCU. "We believe that speech can help our members quickly apply for a loan and receive a decision within seconds after the application process is complete. Our members will be able to apply for loans anytime, anywhere, adding a unique dimension of convenience to credit union service."


AFCU members have been able to receive an immediate response to loan applications through the Internet for over two years. They can now get the same service through its new speech-enabled loan application. The instant loan application can be used for the following products:

  • New or Used Auto
  • Checking Card
  • Home Equity Loans
  • Personal Loans
  • Recreational Vehicle
  • Visa Credit Cards

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