Angel.com Opens State-of-the-Art Data Center

Angel.com, a provider of on-demand call center and interactive voice response (IVR) solutions, last week completed a state-of-the-art data center, and migrated all Angel.com customer call volume and data traffic to the facility.

Created in partnership with Equinix, a provider of network-neutral data center and interconnection services, the new data facility offers enterprise-level performance and handling for all Angel.com customers.

By partnering with Equinix, Angel.com has created a data center that offers virtually limitless traffic capacity and enhanced uptime combined with several next-generation features. Angel.com customers will enjoy 24/7 monitoring to ensure connectivity regardless of volume peaks, with more than 700 performance checks conducted each minute. The new system also offers increased flexibility and integration options, allowing organizations a wider range of telco partners and ensuring seamless implementation of new features and expanded services.

"The new Equinix data facility makes it even easier for our customers to create and deploy world-class IVR and virtual call center applications," said Ashish Soni, vice president of technology for Angel.com. "And they now have more freedom than ever to do things such as adding new applications, rerouting calls or changing entire menus without interrupting service."