Asian Bank Deploys Indriya Ease Multifactor Authentication with Nuance's VocalPassword

PT Bank Negara Indonesia has successfully deployed Indriya Ease, a multifactor authentication system (MFA) for automated password reset powered by Nuance Communications' VocalPassword. The solution supports the local Bahasa Indonesia language for authentication to enhance the bank's internal security and convenience for BNI's employees.

"At BNI, resetting passwords have often posed challenges for our IT help desk. In order to increase security, our IT help desk allows only strong passwords with a combination of alphabets, numbers, and special characters. As a result, BNI users have often forgotten their passwords. In our organization with thousands of people, the IT help desk receives numerous requests per month. Manually verifying the staff's identity may be the most secure option, but it causes inconvenience to both the IT helpdesk and users. We felt that a convenient and secure automated password reset mechanism is a must to cater to so many requests," said M. Harsono, IT helpdesk and command center group head, in a statement. "Our new MFA password reset application has alleviated the woes of the IT help desk. The Web portal application designed and implemented by Indriya Innovations using Nuance's VocalPassword biometrics engine is able to help our IT help desk to allow a safe, secure, and convenient way to reset passwords. Our objective is to provide our staff with a more convenient, faster and easy-to-use password resets while simultaneously improving IT security."

Nuance's VocalPassword, which has been deployed for this revolutionary solution, is an advanced voice biometric system that verifies a speaker's identity based on voice samples acquired during interaction with the voice, Web, or mobile applications.

"Nuance Communications is extremely proud to partner with BNI and Indriya Innovations in the successful deployment of VocalPassword for BNI's Help Desk," said Jason Stirling, senior vice president and general manager of Nuance's Asia Pacific operations. "This goes to prove that there doesn't have to be a tradeoff between security and convenience. In fact, both those aspects were significantly enhanced in this case."

Stirling continued, "The combination of the Indriya Ease - Automatic Password Reset application, Nuance's VocalPassword, and the local support team exceeded BNI's brief of providing their staff with a more convenient, accurate password reset facility while improving IT security."

Indriya Innovations spokesperson Mohan Rajarathinam said, "Indriya Ease, with Nuance's VocalPassword for Automated Password Reset (APR) solution at BNI is a milestone in the Asian banking industry and the first of its kind deployed in the local Bahasa Indonesian language with Liveness-Detection feature to deter fraud. Indriya Ease with VocalPassword is a highly secured voice biometrics-based [identification and verification] solution for enhancing all types of self-service functions, user convenience, and privacy.