Speech Technology Magazine

 

Awrel Releases Voice-Enabled Dental Product Ordering Platform

Dental labs and suppliers can now offer conversational-based transactions via web, mobile, or voice assistants.
Posted Dec 4, 2017
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Awrel, a provider of web, mobile, and voice solutions for the dental market, unveiled its Awrel Partners Portal Platform, which enables dental supply companies and labs to provide intelligent, voice-guided ordering of implants, supplies, and equipment.

Companies using Awrel can private-label their offerings, define unique workflows, and create company- and product-specific conversational exchanges. The product works with any computer, mobile device, or digital voice assistant, such as an Amazon Echo or Google Home. Users respond to product-specific prompts from a voice-powered agent, or chatbot, and each subsequent interaction follows an intelligent, protocol-based conversational flow.  After the order is completed, it can be sent via message to the supplier or lab, or customized to flow directly into an existing electronic ordering system.

"We soon realized that dentistry could logically benefit from next-gen voice assistants. This is a logical extension of our offerings," said Arnold Rosen, Awrel's founder and CEO, in a statement. "As a prosthodontist, my hands serve as the tools of my trade. I'd rather they be working to create a great smile than typing orders into a computer or cell phone. With voice technology, my hands are free to work and to put my focus where it belongs: on the patient.

"We're very pleased to be the first dental software provider to deliver voice-assisted, hands-free ordering," he said. "With this technology, dental care providers will see improved productivity and quality while suppliers and labs will accelerate their sales processes. This is a definite win-win."

Companies deploying Awrel's voice capabilities can also provide customers with Awrel's ready-to-download texting and collaboration tool for HIPAA-compliant sharing and storage of messages, images, documents, and scans.


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