Bruce Springsteen Concerts Inaugurate Artificial Intelligence System

MADRID, SPAIN - The American singer Bruce Springsteen's visit to Spain inaugurated a new technology for concert ticket sales. Tick Tack Ticket, the company in charge of distributing tickets for his concerts, has incorporated automatic customer service systems, developed by Ydilo Advanced Voice Solutions, to its ticket sales service. This system in Europe allows people to buy tickets automatically, by calling 902 888 902. It turns ticket sales into an conversation with an artificial intelligence system that is capable of understanding natural language and maintaining a dialogue, while achieving the final goal of buying Bruce Springsteen concert tickets. More than 25,000 tickets have been sold with this system. After this first successful experience with the Bruce Springsteen concerts, Tick Tack Ticket has extended the use of the system to the rest of its shows and musical events. It offers the public the possibility of acquiring its tickets by means of an automated system that never rests, serving customers 24 hours a day, 365 days a year. The system is also capable of adapting itself to changes in call volume. You can call from home, your cell phone or even a public phone booth.