CallCopy Receives ShoreTel Customer Proven Certification
CallCopy, a provider of call recording and contact center solutions, has achieved Customer Proven status from ShoreTel, a provider of IP unified communications solutions. CallCopy was originally certified in ShoreTel’s Technology Partner Program in 2008, and achieved Partner Proven status earlier this year based on its track record with ShoreTel’s reseller community.
Like Partner Proven, ShoreTel Customer Proven members are recognized for their success with end users who have implemented a combined ShoreTel and CallCopy solution.
"Customer satisfaction remains a top priority for CallCopy, and is a key reason why our customer base continues to grow," said Beki Nowlan, customer success manager at CallCopy. "We pride ourselves on offering flexible, scalable solutions that allow our customers to invest in the best solution for their business and leverage their ShoreTel technology."
CallCopy's ShoreTel-certified call recording combined with its quality management, screen capture, speech analytics and performance management solutions, provides ShoreTel customers with the tools needed to optimize operational efficiencies and enhance the customer experience.
"Many customers within the ShoreTel community have implemented CallCopy solutions, and the company continues to attract a loyal following due to its feature-rich product offering," said Kevin Gavin, vice president of marketing for ShoreTel. "CallCopy's commitment to delivering innovative solutions while maintaining high standards of customer satisfaction aligns with ShoreTel's commitment to building an ecosystem of best-of-breed solutions."
Elgia, a leading business process outsourcing (BPO) company based in Alpharetta, GA, recently implemented a combined CallCopy and ShoreTel solution to assist it in delivering an exceptional customer experience. "We rely on flexibility, modularity and responsiveness to consistently convey our clients’ brand image in the market," said Stacey Scott, CEO at Elgia, Inc. "The combination of CallCopy and ShoreTel allows Elgia to operate efficiently while providing the highest levels of service at all touch points throughout the customer lifecycle."