Speech Technology Magazine

 

CallMiner and CyberTech Expand Speech Analytics Partnership to U.K.

The expansion builds on a preexisting reseller agreement between the two companies.
Posted Sep 22, 2009
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CallMiner and CyberTech International announced the companies had expanded their business reseller partnership to include speech analytics opportunities in the United Kingdom.

Paul Manyweathers, CyberTech’s managing director in the United Kingdom said, “We’re pleased to announce our partnership in the U.K. with CallMiner, one of the world’s leading speech analytics companies. Many voice recording companies have struggled to develop sophisticated solutions internally, however, we have taken the open platform view where we will utilise existing and well-proven technologies such as CallMiner, to provide meaningful efficiency benefits to deliver more than just a smoke and mirrors show.”

CallMiner’s vice president international, Adam Walton, said, “Knowing immediately what is happening in recorded customer conversations is crucial in today’s business environment. CyberTech’s open platform is best-of-breed for call recording and, when integrated with CallMiner’s speech analytics solution, provides customers with market-leading insight into customer experience and operational efficiency.”

“Customers are thirsty for solutions that deliver meaningful business value,” said John Hamilton, vice president of channel development for CallMiner. “Our partnership allows CyberTech to offer a fully integrated speech analytics solution with their recording and quality application suite. Our combined technologies are very complementary and best in class.”

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