Speech Technology Magazine

 

Chelston Using PIKA Cards With Their New VoiceXML-enabled Telephony Platform

OTTAWA, CANADA - Chelston Call Systems Ltd., a UK-based telephony developer, is one of the first of PIKA Technologies' customers to use PIKA hardware and software with a VoiceXML-enabled computer telephony platform.
Posted Oct 1, 2002
Page1 of 1
Bookmark and Share
OTTAWA, CANADA - PIKA Technologies Inc. is an innovative manufacturer of hardware and software subsystems for computer telephony developers. Chelston Call Systems Ltd., a UK-based telephony developer, is one of the first of PIKA Technologies' customers to use PIKA hardware and software with a VoiceXML-enabled computer telephony platform. Chelston is a long-standing customer of PIKA Technologies' analog interface voice cards. In support of their customers' needs to exploit the power of the Web to deliver automated services to their end customers, Chelston has released a VoiceXML-enabled computer telephony platform called CallHandler. PIKA Daytona voice cards and the PIKA MonteCarlo application programming interface (API) enable Chelston to deliver a cost effective, high-density, scalable and flexible VoiceXML-enabled telephony system that can be used for text-to-speech, web connectivity, call center, and audio conferencing applications. "We've had great success working with PIKA Technologies over the years," said Mike Quelch, President, Chelston. "It made good business sense to continue to work with their proven hardware and software when we designed the new VoiceXML-enabled telephony system. PIKA Technologies continues to satisfy our changing needs." "We're excited to see that Chelston is adding VoiceXML capabilities to its already sophisticated platform. We are convinced that this innovative, enhanced system will find its way to many new users that want a speech-enabled user interface. This major enhancement to the CallHandler all the more demonstrates that VoiceXML is really catching on as a standard for a technology that we think will make user input much easier: human speech. The end result will be improved call rates, easier user input and, in the end, more effective use of systems like the CallHandler," said Maarten Kronenburg, Commercial Manager, PIKA Technologies. "Our product strategy has always been to stay in lockstep with evolving technology needs. It gives us great satisfaction to be able to meet our established customers ongoing design needs."
Page1 of 1