Convergys Chosen as a GSA Preferred Provider

The U.S. General Services Administration (GSA) has named Convergys a preferred contact center solutions provider, giving federal agencies access to Convergys’ entire Customer Management suite of solutions through the GSA’s $2.5 billion government contract vehicle.

"Government agencies are charged with providing quality customer service and value to their constituencies while controlling spending," said Paul Colangelo, vice president of government solutions at Convergys.  "Convergys Relationship Management solutions are designed to help agencies improve efficiency and service quality as well as create measurable value during every interaction with citizens while effectively managing the cost of service."

Convergys helps governments accomplish citizen-centric missions through a wide range of technology, consulting, and customer management solutions. These solutions leverage private-sector best practices in customer care and information management, enhancing the citizen experience through enterprise effectiveness, workforce management, e-learning, automation tools, back-office solutions, collections, and shared services.