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Così Selects Angel.com for IVR Applications

MCLEAN, Va. - Così, Inc. selected Angel.com to create and manage a new phone-based, IVR-powered benefits enrollment line for employees.
Posted Jul 25, 2006
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MCLEAN, Va. - Così, Inc., which operates the Cosi® restaurants in 110 locations in 16 states and the District of Columbia, selected Angel.com to create and manage a new phone-based, IVR-powered benefits enrollment line for employees.

In doing so, Così joins brands Buca di Beppo and Captain D's as national restaurants that have selected Angel.com to help build and manage IVR solutions.

Angel.com helped Così create a new application that allows employees to dial a toll-free number and answer a series of questions to complete enrollment. All information from the call is saved to a back-end database.

Buca di Beppo relies on Angel.com to manage its toll-free line for customers - 1-866-EAT-BUCA. The line prompts callers to enter their state location, and then presents a list of available restaurants and information, and the option to connect. Callers can also use the system to make reservations and monitor gift card balances. The restaurant recently renewed its long-term relationship with Angel.com.

Captain D's selected Angel.com in 2005 to build and deploy a phone-based customer satisfaction survey already deployed in all 578 locations nationwide. Random customer receipts include a toll-free number that prompts the caller to answer 10-15 questions. The solution is integrated with Captain D's point-of-sale system and Web services, allowing for reporting.

 

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