CosmoCom Powers Cloud-Based Contact Center Offering from Ukraine/Russian Systems Integrator
Ukraine-based contact center solutions provider Sunflower Communications (SFC) has expanded its IP contact center portfolio to include CosmoCom's Hosted Contact Center On-Demand (CCOD). As a systems integrator, SFC offers turn-key, premises-based contact center solutions based on CosmoCom technology in Ukraine, Russia and other countries that once were part of the Soviet Union. Creating an on-demand contact center service was a natural next step.
The founders of SFC saw a growing, under-addressed need among enterprises in the region for unified virtual contact center solutions. So in 2007 they formed Sunflower Communications with the mission of offering rapidly-deployed, cost-effective and feature-rich new generation contact center technology. After a thorough evaluation process, they selected CosmoCall Universe (CCU) from among the competing platforms as their exclusive contact center technology of choice.
Despite initial lack of awareness for the CCU brand in Ukraine and Russia, SFC grew exponentially with successful customer implementations, including a multisite contact center consolidation deployment for the largest provider of fixed line communication services in Ukraine, Vega Telecommunications. Vega has been so satisfied that it has become a reference site for the entire region and is planning additional expansion of the services this year. Now customers and prospects are asking for CCU by name.
The growing demand from customers, plus the general lack of CCOD services in the market, led SFC to form Sunflower Communications Services last year as its hosted division. The initial state-of-the-art data centers in Kiev and Moscow support not only its own customers, but the secure, multitenant platform has enabled SFC to power the hosted contact center offerings of Ukraine telecom giants Datagroup and Vega Telecom, both of which recently began marketing their own hosted offerings in partnership with SFC.
“Over the past few years we’ve gained tremendous experience deploying virtual contact centers for large and distributed companies,” said Alexey Chufistov, general director of SFC, “We added a SaaS contact center service to round out our offering and give customers a full range of delivery models to choose, from premises-based to on-demand hosted. That flexibility is one of the many reasons we selected CosmoCom technology in the first place.”
Eric Eydelman, managing director of Commonwealth of Independent States and Russia at CosmoCom, stated, “SFC has been a valuable partner in the region and has exemplified what is possible when you have the right partner and the right technology.”
“Sunflower is a great example of the trend among value-added resellers and integrators toward becoming service providers as well,” commented Ari Sonesh, CosmoCom's CEO, “SFC has proven to be innovators in delivering contact center solutions that meet and exceed customer expectations, regardless of delivery model.”