CyberTech Launches New Recording Technologies

CyberTech International, a provider of  voice and data recording technologies, today released a call center screen recording and evaluation application, adding to its lineup of applications that capture voice and data.

Available immediately as CyberTech Pro 5.1, with the Screen Recording application, screens of PC monitors can be recorded and replayed simultaneously as telephone calls are recorded. This new feature improves dispute resolution and customer service representative evaluation through complete views of transactions.

This new option is uniquely complemented by the CyberTech Evaluation Application version 2, a quality monitoring solution. The option systematically combines call and screen recording in a single integrated offering that measurably improves the customer experience in call centers of any size.

CyberTech Pro 5.1 includes full non-proprietary software enabling it to run on standard off-the-shelf hardware for a lower cost of ownership; a flexible recording platform that can record traditional digital or Voice over Internet Protocol (VoIP) telephony, allowing organizations to  deploy the recording solutions in smaller and larger environments with unlimited scalability; the ability to upgrade existing digital systems to support VoIP; and integration with a wide range of PBXs from manufacturers including Avaya, Nortel, Cisco, and Mitel.