Speech Technology Magazine

 

CyberTech and Nexidia Forge Global Partnership

CyberTech's recording solutions integrate with Nexidia's speech analytics to bring the power of multilingual phonetic search to the global marketplace.
Posted Sep 21, 2010
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CyberTech, a compliance recording provider, and Nexidia, a provider of audio search and speech analytics solutions, have today announced a global partnership agreement that brings the power to extract deep and meaningful business intelligence directly from recorded interactions to the global marketplace.

With Nexidia’s speech analytics solutions available in more than 30 languages, and CyberTech’s presence in more than 65 countries, this integrated solution is targeted at maximizing business benefits to contact center, public safety, and financial services customers across the globe.

Using Nexidia’s patented phonetic indexing and search technology, the combined solution gives contact centers easy access to 100 percent of the content in their calls and enables them to reduce average handle times, increase first call resolution rates, improve agent performance, improve quality monitoring, and cut operational costs.  

Nexidia’s multilingual capability allows recordings in more than 30 languages, with various dialects and slang terminology, to be analyzed without the need for any training or dictionary development. And, automatic language identification makes it simple to search content across multiple languages, which is invaluable in countries with multicultural populations.

“Speech analytics is rapidly becoming a must-have for many organizations that need to access the vast store of critical business intelligence in their call recordings,” states Paul Manyweathers, director of global business development at CyberTech. “Partnering with Nexidia is a natural fit for us because of their reputation for technical innovation, and because there is a great deal of synergy between our company philosophies and markets already addressed. It is vital that any company we work with provides solutions with real customer benefits. Nexidia’s unique approach has already produced many impressive implementations with committed customer advocates. We now look forward to building a strong, long-term working partnership.”

There is a great deal of consistency in the markets penetrated to date by both companies. CyberTech implementations encompass financial services, public safety, call centers, and education. It is, in fact, the second largest supplier of recording solutions to the financial market, with many high profile customers, including nearly half of the world’s top 25 banks. Nexidia has detailed expertise in banking and the collections markets, emergency services, healthcare, government, rich media, and legal domains.

“CyberTech’s global reach will enable us to provide leading-edge solutions to a wide customer base, both in Europe and the United States, as well as the Middle East and other parts of the world," says Jonathan Wax, vice president of Europe, the Middle East, and Asia at Nexidia,  At Nexidia, we’ve built our reputation on driving innovation and developing new products to meet market demand. This partnership reinforces our motivation to provide solutions that solve real business problems, generate substantial returns on investment for clients and keep pace with evolving market needs.”

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