Datria Ticket Management 2.0 Released

ENGLEWOOD, CO - Datria, a developer of field workforce applications, announced the delivery of Datria Ticket Management 2.0, a packaged, voice-enabled field service application for remote workforce data sharing. Ticket Management 2.0 is designed for companies with medium to large size field service organizations with the need to efficiently share customer data and technical information in real time. Ticket Management 2.0 will include vertical functionality specific to the utility, cable, broadband, and telephony industries. "Datria has demonstrated that it is committed to delivering business process solutions to field service organizations," said Karen Smith, research director at Aberdeen Group. "By delivering Ticket Management 2.0 as a packaged application, Datria provides its customers with a low cost, low risk solution that they can implement quickly." "Datria software helps solve very complex field service problems for leading companies in North America" said James Greenwell, chairman and CEO of Datria. "We've taken what we've learned in our custom deployments and packaged it into a standardized yet flexible application. With Ticket Management 2.0, we can quickly deliver versatile and scalable functionality to both current and new customers." Ticket Management 2.0 delivers 17 business processes in a pre-packaged application, and allows field service technicians to manage their work and communicate from their home base using only a phone and a voice. Field representatives can call from any location using any phone and speak directly to their enterprise applications to report or receive job information. Ticket Management 2.0 converts their voice to data and updates the enterprise system. The application then "reads" the data in the enterprise system and speaks it to the field technician. The process is analogous to having the field technician call an agent in a dispatch center, except that no agent is required. By automating the process, Ticket Management 2.0 allows dispatch agents to be re-deployed for other activities such as customer service. Ticket Management 2.0 runs on the World Wide Web and incorporates a range of voice and data industry standards, including XML and VoiceXML 2.0. Ticket Management 2.0 also includes the Datria Integrated Configuration Environment that allows business analysts to manage the application.