Speech Technology Magazine

 

Datria and Edify Partner on Field Services Applications

SANTA CLARA, CA and ENGLEWOOD, CO - Companies combine Edify's open-standards platform and Datria's field services solutions in an effort to help improve their customers' productivity.
Posted Nov 1, 2003
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SANTA CLARA, CA and ENGLEWOOD, CO - Edify® Corporation and Datria® have announced they have entered into a new marketing agreement that will extend their current offerings in the speech-enabled field service marketplace. "The market is demanding more innovative voice and speech solutions that can help companies respond faster and more precisely to customer needs," said Karen Smith, research director for Aberdeen, a Boston-based analyst firm. "The ambition by Datria and Edify to offer a combined and enhanced voice and speech solution to the market - in an open, flexible framework and with a higher speed-to-value proposition - makes a compelling value proposition." "Datria focuses exclusively on voice-enabled applications that improve field service productivity," said James Greenwell, president and CEO at Datria. "We're always looking for partners who can help us deliver solutions that offer higher quality, a broader feature set, and lower cost of ownership. Edify leverages open technologies, like Voice XML 2.0, to help us deliver better business solutions." "Our relationship with Datria signifies Edify's entry into the targeted, vertically-focused field services speech applications space and augments our domain expertise with third party vendors," said Mitch Mandich, president and CEO at Edify. "As a leading provider of open and industry-standard, enterprise-wide voice and speech applications spanning across many industries, Edify is excited to be establishing a relationship with Datria in delivering powerful packaged applications in the field services space."
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