Elix Automates Information Services

MONTREAL, CANADA - Elix, a company involved in interactive business solutions for contact centers, announced its new information services solution offering. Many applications are available in the offering: a VoiceXML auto-attendant, survey templates, a change of address application, and public services schedules are but a few examples. The applications use VoiceXML, speech recognition and text-to-speech to transmit relevant information to users and route their calls accordingly. Elix's bilingual, French and English, information services solution contributes to effective business communications, provides a professional and consistent company image, and can be used in automating self-service in a global contact center solution. In addition, this enhanced information service offering uses computer telephony to automate any type of information needs while reducing costs and maintaining the outstanding service that customers expect 24/7. It also manages call traffic, routes calls, and tracks phone activity. The use of VoiceXML and speech technologies in the solution also allows transmission of any type of information from the Web to the telephone, giving end users access to content such as press releases, promotions, or shareholder information. "This information service solution saves considerable time in application building and can be customized to fit any business requirements within days, thus making it readily available to businesses and contact centers looking for ways to reduce costs and improve their telephone communication processes," said François Rodrigue, president and CEO at Elix. "The results are phenomenal; we achieved an overwhelming success rate just with our auto-attendant module."