Empirix Launches New Monitoring and Management Solution for Cisco-based IP Contact Centers

SAN DIEGO, Calif. - Empirix^® Inc. released a monitoring and management solution designed for Cisco IP Contact Center (IPCC) Enterprise Edition telephony environments. Empirix's OneSight application management software now features monitoring profiles built for Cisco CallManager, the software-based call-processing component of the Cisco IP telephony solution.

This new offering expands the solutions Empirix offers for Cisco environments which currently include OneSight monitoring profiles for Cisco ICM. With its new profiles for Cisco CallManager, OneSight can now cover the Cisco IPCC Enterprise Edition environment. This means enterprises using Cisco IPCC Enterprise Edition can now monitor the health and availability of call center applications and the supporting infrastructure from self-service through routing and CTI.

In addition to its pre-built monitors for Cisco IPCC Enterprise Edition environments, Empirix offers monitoring solutions specifically designed for Nortel MPS 1000, Avaya Definity G3 and 8700, Concerto EnsemblePro and FirstPoint, Intervoice Omvia Voice Framework, Aspect Call Center, Nuance Voice Platform and Genesys Voice Platform.