Empirix Launches OneSight for Call Recorder Assurance

ORLANDO, Fla. - Empirix® Inc. launched a quality assurance solution for contact center call-recording systems. OneSight for Call Recorder Assurance proactively identifies failed or degraded call recording, logging and call archival while providing measurements for recorded call quality.

OneSight for Call Recorder Assurance provides validation of call recording with isolation of problem-causing systems. The solution supports call recording systems from Witness Systems, NICE, Verint and eTalk.

Empirix's OneSight solutions enable customers to identify and isolate probable causes of technology issues, including IVR slowdowns or outages, misrouted or dropped calls, slow screen pops, poor sound quality and failed call recording. OneSight also features a module that can correlate call behavior with voice self-service performance to help contact centers measure the impact of technology issues on agents' Key Performance Indicators (KPIs).