Fiserv Wins Most Creative Application of Voice Technology in PYMNTS.com Challenge with Amazon Alexa

Fiserv, Inc., a global provider of financial services technology solutions, has been recognized for the Most Creative Application of Voice Technology in the PYMNTS.com 2018 Voice Challenge with Amazon Alexa. Fiserv is developing voice banking capabilities in tandem with financial institutions and with a focus on natural language processing. The result is a capability in tune with how people think, enabling them to manage their bank account as they would speak in conversation. Rather than being limited to a set of specific commands, people can ask questions such as, “Alexa, can I please have my balance?” or, “Alexa, how much is in my savings account?”

The Fiserv submission highlights how the Amazon Alexa voice service can notify customers of pending bills and enable them to send P2P payments, check mortgage rates and manage their credit cards. The submission supports all current and future Alexa-enabled devices, including the Echo Show, which provides consumers with at-a-glance financial information on the device screen.