Free Call Recording Added to Virtual PBX Business Phone Systems

Virtual PBX, a supplier of hosted PBX services, today announced that call recording is now included in all its standard plans for no additional charge. This latest upgrade further elevates Virtual PBX’s reputation for providing the most features for the money.

With Virtual PBX call recording, any or all calls can be recorded, saved, and played back later to assist in training employees or to meet legal or other requirements. The system can be set to automatically record all calls or allow individual selection of which calls to record to respond to unique business needs.

“With the addition of call recording, Virtual PBX extends our leadership in providing clients with the most flexible and diverse set of features at the lowest cost,” said Greg Brashier, chief operating officer of Virtual PBX. “Today’s announcement gives our users the ability to improve their own customer satisfaction and ensure that high priority calls are properly managed.”

Every Virtual PBX extension owner has the ability to record all calls automatically or select calls to record manually with the touch of a button. Administrators can also decide to control call recording for all users or give each user the ability to manage his or her recordings.

In addition, the company’s built-in selective recording architecture allows calls to be recorded for pre-selected extensions and/or departments.

Other call recording features include:

• Recordings can be sorted by date/time, length, caller ID, user name or extension number;
• Recordings can be played back or deleted at the convenience of the user; and
• Recordings can be downloaded to a PC for future playback.

Today’s announcement adds to a long list of service enhancements that have been provided by Virtual PBX during 2010. Previous upgrades have included unlimited extensions and more free usage, open VoIP peering, free conferencing, and international numbers. The company promises more to come.