Speech Technology Magazine

 

Fulton County, Georgia, Chooses Frank Solutions to Implement a 24x7 Self-Service Channel

ENGLEWOOD, CO - Frank Solutions Inc. announced that it has been selected by Fulton County (Ga.) to provide a complete self-service communications solution for the Tax Commissioners' Office.
Posted May 1, 2002
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ENGLEWOOD, CO - Frank Solutions Inc. (FSI) announced that it has been selected by Fulton County (Ga.) to provide a complete self-service communications solution for the Tax Commissioners' Office. The new FSI Telepath solution will use speech recognition technology from SpeechWorks. The system will enable the public to get tax due dates, motor vehicle registration, and property tax information automatically, 24 x 7, over any telephone. According to Terry Noble of the Fulton County Tax Commissioner's Office, they chose FSI and TelePath for two reasons. "First, TelePath provides a technically advanced, cost effective solution which more than met the County's requirements. The voice recognition component of TelePath further separated FSI from their competitors and eliminates the problem of the public needing to call during 'normal business hours.' In addition, FSI's experience with other Government agencies was a major factor in their selection. FSI has a proven track record implementing mission critical telephony solutions." Similar applications have been implemented at the State of Michigan, the State of Missouri, Denver County Assessor, and the Boulder County Assessor. "The selection of FSI by Fulton County is significant for many reasons," said Bruce Frank President & CEO. "Fulton County is one of the top 40 counties in the country, so it is a high profile client of ours. This will be another showcase installation of TelePath and all it can do for Government agencies." "We are pleased that SpeechWorks' technology is part of this exciting self-service application for a large local government organization," said Steve Chambers, chief marketing officer, SpeechWorks. "As Government organizations realize the powerful ROI of phone-based self-service, they are turning to speech as a critical solution."
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