Speech Technology Magazine

 

Hawaiian Telcom Selects uReach Technologies for Messaging Services

The carrier focuses on customer win-back and retention with high-value offers.
Posted Mar 25, 2010
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Hawaiian Telcom, the state’s leading communications provider, has deployed the Converged Services Framework (CSF) from uReach Technologies to deliver a wide range of multimedia messaging applications to its subscribers statewide.

“At Hawaiian Telcom we strive to reward our existing customers and further grow our business by offering the best services in the marketplace,” said Craig Inouye, senior vice president of sales at Hawaiian Telcom. “We’re delighted to be able to work with uReach to deploy advanced voice and unified messaging solutions that our customers will benefit from every day.”

The Converged Services Framework (CSF) that Hawaiian Telcom deployed this week provides value-added services such as mobile media, virtual receptionist, and talking email for consumer and small business subscribers. Hawaiian Telcom is deploying the uReach’s CSF in the core of its VoIP architecture, and is leveraging CSF’s ability to aid in network transitions by emulating existing services while operating in next-generation networks.

"We’re delighted to be selected by Hawaiian Telcom to deliver these exciting new services, while also enabling the operational savings of an all-IP messaging solution," said Mary Valentino, senior vice president of global sales at uReach Technologies.

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