Higher Ed Growth Chooses CallMiner Speech Analytics to Monitor All Calls

CallMiner, a provider of speech and voice of the customer analytics solutions for contact centers, has signed a contract with Higher Ed Growth, a marketing firm specializing in highly targeted leads for post-secondary schools.

Higher Ed Growth chose CallMiner for its customer interaction analytics software to automatically track 100 percent of phone calls. By selecting CallMiner's speech analytics solution, Higher Ed Growth is further reinforcing lead management compliance best practices for its clients, while also adhering to The Telephone Consumer Protection Act and U.S. Department of Education regulations.

"Harnessing the CallMiner software, in combination with our own proprietary technology, allows us to demonstrate transparency to our clients and provide them with the highest level of compliance assurance on the market," said Frank Healy, president and CEO of Higher Ed Growth, in a statement. "CallMiner has a proven track record of customer success, and we look forward to providing additional value to our clients with this agreement."

"We are pleased to have Higher Ed Growth join the CallMiner family," said Terry Leahy, CEO of CallMiner, in a statement. "Higher Ed Growth clearly recognizes the value that speech analytics brings to the table when it comes to marketing and compliance, particularly in the post-secondary education market."