Ifbyphone Introduces Lead Distributor Virtual Call Center

Ifbyphone released a beta version of the Ifbyphone Lead Distributor, a Web-based tool that allows users of the Ifbyphone voice-based telephone application platform to establish a virtual call center without any start-up expense.

The Ifbyphone Lead Distributor enables businesses to distribute calls across traditional call centers to the appropriate call taker, regardless of location.   Upon receipt of a call, the Lead Distributor evaluates the time of day, day of week, caller-ID and number of calls previously transferred to a particular location before determining where to send the call.

Lead Distributor works in conjunction with Ifbyphone local and toll-free numbers, Virtual Receptionist, Survo Voice Forms, voicemail and call processing APIs to provide any size business with a completely hosted computer-integrated telephony (CIT) solution.