Infracast Uses Voxeo's Cloud-Based Services for Outbound Messaging
Voxeo and Infracast, a provider of corporate use of technologies, Thursday announced that the companies signed an agreement in which Infracast will use Voxeo's secure on-demand cloud-based facilities to provide outbound messaging as part of their Enterprise Message Exchange (EMX).
EMX is a hosted, Web-based application that supports high-volume SMS, voice, email, and social media, as well as fax interactions from businesses to their customers and staff.
The alliance furthers the company's existing partnership. Infracast's SMS and email messaging services already include voice-based services powered by Voxeo that provide customers with multichannel messaging capabilities. The voice-enabled services from Infracast delivers customer care within the areas of retail, manufacturing, and distribution.
Additional services based on Voxeo's on-demand technology include a multichannel solution for customers in the financial services industry. The companies said that businesses can benefit from the ability to provide access to information and services that fit into customers' preferences. With services based on this technology, customers can choose their preferred interaction channel such as SMS, voice, email or social media.
"Using Voxeo's technology enables Infracast to deliver proven multichannel applications that address the end customers' needs," said Paul Thomas, vice president of sales, EMEA, Voxeo, in a statement. "Voxeo's technology in the hosted cloud gives Infracast the flexibility they need to react quickly on requests to extend the service and high call volumes. Infracast is able to provide services through their existing platform, within their existing and well-known commercial framework."