Intervoice Releases Packaged Voice Banking Application
LAS VEGAS - Intervoice, Inc. (NASDAQ: INTV) released its next-generation, voice banking application with both speech and touchtone options.
Intervoice Banking 3.0 offers a speech-enabled application that delivers a personalized voice self-service experience. In addition to offering over 200 natural language speech recognition options for customers to access account information and perform transactions, Intervoice Banking 3.0 includes these new features:
- Debit Card/CC Activation/Deactivation
- Multi-factor authentication
- Loans - Escrow Balance
- Rate Information - Recordable
- English and Spanish Language Touchtone
- Speech version English with additional language readiness
- Routing Application
- Member to Member Transfer
- Check Withdrawal
Intervoice Banking 3.0 added new backend interfaces for integration with existing financial institution environments.
"Providing excellent customer service is critical to maintaining loyalty and keeping ahead of the competition. It's also important to choose technology and technology partners that can do this and still lower costs," said Krithi Rao, program leader, enterprise communications, Frost & Sullivan. "Intervoice continues to impress us with their knowledge and experience in the financial sector. This, coupled with an offering that helps banks respond to customer service and regulatory pressures more effectively now and in the future, should put them on the short list for institutions of every size."
Intervoice's Global Consulting Services is also the catalyst of Banking 3.0's automation capability that allows the solution to be customized and allows financial institutions to take advantage of ongoing product releases as they become available.