Speech Technology Magazine

 

KeyBank Deploys Apptera's Voice-Powered ATM Locator

NEW YORK - KeyBank has deployed Apptera's voice-automated ATM Locator to help customers pinpoint the nearest location for its ATMs and service centers.
Posted Jul 1, 2005
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NEW YORK - KeyBank has deployed Apptera's voice-automated ATM Locator to help customers pinpoint the nearest location for its ATMs and service centers.  KeyBank is a retail bank headquartered in Cleveland, Ohio.  Apptera's ATM Locator has been servicing Bank of America customers for more than a year, and is currently deployed at other leading banks and financial institutions nationwide.  

As one of the company's v-Business solutions for Financial Services, Apptera's ATM Locator helps callers search by street address, cross-street, zip code or phone number for the a location—allowing financial services companies to streamline routine service transactions and voice-automate ATM and banking center location requests.  KeyBank plans to team with Apptera to build, insert or even change new banking campaigns via a point-and-click graphical interface.  Apptera's Campaign Manager helps banks and other companies roll out targeted campaigns and offers to callers within minutes.     

"KeyBank selected Apptera to intelligently streamline and automate routine customer requests and provide the helpful and efficient customer experience we strive to offer all of our callers," said Rod Wiggins, assistant vice president, Call Center Services at KeyBank.  "Apptera delivers a unique and powerful approach for enhancing customer service requests and partnered with us to ensure the KeyBank voice solution was up and running in just a few short weeks.  Apptera's ATM Locator is the most efficient and affordable system for providing new voice services to our customers, and will better serve the thousands of callers who enjoy the convenience of real-time, personalized voice information delivery."      

Apptera Locator recognizes spoken addresses and street locations from more than 30 thousand cities and nearly five million streets nationwide, allowing banks and other financial institutions to make mobile location access for callers.

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