Speech Technology Magazine

 

Linc Joins Shopify Plus Technology Partner Program

Linc delivers chat and voice capabilities to Shopify Plus users via Messenger, WhatsApp, Google Home, Amazon Alexa, and other digital channels.
Posted Jun 13, 2017
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Linc, which delivers post-purchase experiences and customer service, has joined the Shopify Plus Technology Program, bringing its ChatBot, voice, and digital customer service and engagement platform to Shopify Plus merchants. This partnership will enable Shopify Plus users to offer branded customer service ChatBots on Facebook Messenger and WhatsApp, plus voice assistance through Amazon Alexa and Google Home.

Shopify Plus is the first ecommerce partner to roll Linc out to enterprise-level clients.

"Linc is thrilled to be a part of the Shopify Plus Technology Partner Program, and to be able to offer our ChatBot, voice, and digital solutions to high-growth, high-volume brands to help them strengthen their shopper relationships," said Fang Cheng, CEO of Linc Global, in a statement. "Linc helps retailers engage effectively with their shoppers and provides an immediate ROI, and that, combined with the strength of the Shopify Plus platform, gives retailers a real competitive advantage."

The Linc platform and Shopify Plus will provide solutions to key challenges for companies, from building stronger customer relationships with increased opt-in and engagement rates, to driving additional revenue through up-sell. The Linc platform also yields strong conversions from return to exchange to save lost revenue.

"We know that Shopify Plus merchants are always looking for creative systems and technology to guide their post-purchase customer journey," said Jamie Sutton, head of technology partnerships at Shopify Plus, in a statement. "Adding Linc to the Technology Partner Program recognizes this best-in-class solution that, together with Shopify Plus, brings a sophisticated SaaS platform approach to automating a complex and sometimes tedious merchant process."


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