Speech Technology Magazine

 

LumenVox Achieves Cisco Compatibility Certification

LumenVox's speech engines have been certified for compatibility with Cisco UCCE and Cisco UCCX.
Posted Sep 12, 2017
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LumenVox announced today that its LumenVox Speech Engines, version 15.1, have been certified for Cisco compatibility with Cisco UCCE Version 11.5 and certified with Cisco UCCX Version 11.5.

As a member of the Cisco Solution Partner Program, LumenVox partners and resellers can create, deploy, manage, and support speech-based solutions to enhance the capabilities, performance and management of the network.

"LumenVox is committed to working with our partner, Cisco, and our growing list of global resale partners to support Cisco solutions of all sizes, from mid-range enterprise contact centers to large enterprise and service provider data center deployments," said Edward Miller, CEO of LumenVox, in a statement. "As a Cisco Solution Partner since 2011, our partners' increased reliance on Cisco products was a key motivation for updating our UCCE Interoperability Verification Testing (IVT) and successful completion of our UCCX IVT. LumenVox looks forward to our continued collaboration with Cisco and the Cisco community to meet the needs of joint customers with speech-enabled solutions."

The LumenVox speech products included in the certification included the following:

  • The LumenVox Automated Speech Recognizer (ASR).
  • The LumenVox Speech Recognizer, which supports natural language understanding (NLU) applications through development of statistical language models.
  • LumenVox Text-to-Speech.
  • LumenVox Call Progress Analysis, which provides tone-based detection leveraging the Speech Recognizer by constantly listening for various tones, just as it would when performing speech recognition. These are compared to special acoustic models for matches.

"ConvergeOne is pleased that LumenVox has completed Cisco Interoperability Verification Testing (IVT) with Cisco's UCCE and UCCX platforms. The LumenVox speech automation product suite has helped ConvergeOne deliver high performance speech-enabled solutions to our customers over the past five years. The completion of the Cisco IVT interoperability validation will enable us to further leverage LumenVox speech technology in our Cisco contact center practice," SAID Dennis Dahl, vice president of Cisco business development at ConvergeOne, in a statement.

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Solution Partner, LumenVox offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers.


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