Speech Technology Magazine

 

Mass Messaging System Delivers for Syracuse University During a Crisis

MIR3's solution delivers notifications to 28,000 recipients within five minutes of an off-campus drive-by shooting.
Posted Dec 3, 2008
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MIR3, a provider of mass alert notification solutions, today received positive remarks from New York's Syracuse University after last Monday’s use of the inEnterprise notification system to inform the campus population immediately following a drive-by shooting several blocks from campus.

The Syracuse University Department of Public Safety (DPS) issued an alert to campus to stay in place and communicated instructions via text, email, and phone to some 27,600 registered students, faculty, and staff members. The notification instructed recipients to seek immediate shelter, lock doors, and wait for further instructions. All text-issued notifications were successfully delivered within five minutes.

About 45 minutes after the first notification was sent, DPS initiated a second notification, lifting the campus alert, when it was clear there no longer was a potential threat to the campus population as assessed by the Syracuse Police Department and DPS.

Frequently, with and without MIR3’s involvement, Syracuse University performs alert notification tests with the MIR3 system to ensure the product works properly in the event of emergency situations, such as this. “It is extremely important Syracuse is able to quickly notify its campus population during an emergency,” said Ron Kurdziel, director of telecommunications for Syracuse University Information Technology and Services. “We are pleased the MIR3 system performed and functioned as expected in this situation and was efficient in aiding in the safety of our students, faculty, and staff.”

“It is unfortunate that these types of events disrupt daily life,” said Amir Moussavian, CEO of MIR3. “Our main focus is to support clients, such as Syracuse University, in communicating critical information to any number of recipients and keep them safe and informed."

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