Speech Technology Magazine

 

NMS Communications and enGenic Partner to Streamline Voice Application Development

FRAMINGHAM, MA - NMS Communications has partnered with enGenic Corporation to enable enGenic's TeleFlow Software to work within NMS' voice processing platforms.
Posted May 1, 2002
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FRAMINGHAM, MA - NMS Communications (NASDAQ: NMSS), a supplier of technology for tomorrow's networks, has partnered with enGenic Corporation, a provider of voice application management solutions, to enable enGenic's TeleFlow(R) Software to work within NMS' voice processing platforms. The collaboration is being carried out via NMS' Canadian distribution partner, Integrys Limited. Using NMS and enGenic's building blocks, British Columbia Railway quickly developed an automated call-based employee location system crucial to employee safety and created an automatic call-routing system for rail repairs. TeleFlow is an all-in-one telephony software toolkit for building voice solutions -- such as call management, interactive voice response (IVR), voicemail, computer telephony integration, and voice portals -- by encapsulating complex functions into icons. TeleFlow's intuitive user interface and navigation features enable users to quickly develop portable, reusable systems that improve business processes. The TeleFlow toolkit works with NMS' Alliance Generation(R) voice processing platforms. TeleFlow is also being tested with the NMS Convergence Generation platforms. The NMS platforms support both public switched telephone network (PSTN) as well as next generation voice-over-IP infrastructure, with the Convergence Generation Series offering functionality including low latency media streaming, full-duplex echo cancellation, IVR, speech encoding, and fax processing. The Alliance Generation and Convergence Generation platforms are supported by NMS' Natural Access(TM) software development and runtime environment, and share a common set of application programming interfaces (APIs). These APIs are operating-system independent, and thus deliver application portability. "In addition to providing the industry's best IP/PSTN technology, NMS' consistent and simple application programming interfaces made the company our number one choice for offering customers complete functionality for rapid voice application development and delivery," said Vern Baker, president of enGenic. "By using TeleFlow software and NMS Communications' platforms, users have an easy, straightforward path to implementing innovative applications with advanced features such as navigation, database integration, text to speech, and voice recognition. We are pleased to have found such a complementary partner in NMS."
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