Speech Technology Magazine

 

NetByTel Adds VoiceXML 2.0, SMS Messaging and Outbound Calling

BOCA RATON, FL - NetByTel announced OpenVoice 3.0 that gives enterprise and government clients new ways to reduce operational costs, drive incremental revenue and improve customer satisfaction.
Posted Oct 1, 2002
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BOCA RATON, FL - NetByTel announced OpenVoice 3.0 that gives enterprise and government clients new ways to reduce operational costs, drive incremental revenue and improve customer satisfaction. OpenVoice 3.0 is comprised of OpenVoice Hosted Solutions that are created, deployed and managed with the VoiceXML 2.0-compliant, OpenVoice Application Platform. New to the OpenVoice suite of solutions are OpenVoice Outbound and OpenVoice SMS. NetByTel's OpenVoice Application Platform includes proven application and functional components and is used exclusively by NetByTel to design, build, deploy, enhance and manage phone self-service solutions. The OpenVoice 3.0 Application Platform is a marriage of NetByTel's voice application expertise, processes and proprietary technology with industry standards such as VoiceXML 2.0, XML, Java and J2EE. OpenVoice 3.0 creates Java Server Pages (JSP) that generate VoiceXML for VoiceXML 2.0 compliant browsers at run time, based on caller interactions and data from the client's business systems. OpenVoice 3.0 is used today for current and future NetByTel clients. OpenVoice Outbound Solutions use voice recognition to interact with a called party, providing a tool that can be used to proactively perform service notifications, surveys, offer promotions, subscription renewals, and debt collection among others. OpenVoice Outbound is an outbound calling solution that supports any of NetByTel's existing inbound solutions. OpenVoice Outbound provides outbound calling capabilities such as voicemail detection and predictive dialing. The OpenVoice SMS (Short Messaging Service) enhancement allows NetByTel's voice-enabled solutions to interact with the callers' cell phone and send a text message such as an order confirmation number, driving directions, order tracking information or coupon codes. Among others, it is currently in use by ABN AMRO Mortgage Group (AAMG). "NetByTel has made our deployment even more compelling by offering more capabilities on a standards-based platform," said Garth Graham, AAMG's Senior Vice President of E-commerce and CRM. OpenVoice uses speech technologies from SpeechWorks International, Inc. (Nasdaq: SPWX), which includes SpeechWorks OpenSpeech Recognizer software, a speech recognition engine optimized for VoiceXML 2.0, and Speechify software, a text-to-speech engine. OpenVoice 3.0 also takes advantage of SpeechWorks OpenSpeech DialogModules, standards-based VoiceXML objects. "NetByTel continues to demonstrate its leadership as a voice solution company with its proven deployments and its ability to quickly develop and deploy high quality speech applications that leverage the VoiceXML 2.0 standard and our proven OpenSpeech DialogModules technology," said SpeechWorks Chief Marketing Officer, Steve Chambers. "We continue to invest in technology and solutions to be the leader in the voice application industry," said Leon Garza, NetByTel CEO and President. "OpenVoice represents the next generation of that investment."
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