Speech Technology Magazine

 

Nimblevox Launches in Australia

Inbound and outbound IVR available with OfficeHQ's virtual receptionist solutions.
Posted Jun 3, 2016
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NewNet, a provider of cloud-based inbound and outbound interactive voice response (IVR) solutions with ringless voicemail, has launched Nimblevox Australia. NewNet's Australian partner, OfficeHQ, will offer hosted outbound calling with ringless voicemail, inbound IVR with the Nimblevox Build service creation tool, and other customer care services supporting proactive engagement and customer care.

Nimblevox helps users create IVR solutions with a graphical VoiceXML-based tool to guide callers to the appropriate destination, provide around-the-clock answers to questions using speech recognition, offer automated voice surveys, and more. Outbound dialing with ringless voicemail and speech automation powered by Lumenvox software facilitate proactive outreach over the telephone.

"LumenVox is pleased to have NewNet as a partner who provides affordable interactive voice response (IVR) solutions", said Edward Miller, CEO of LumenVox, in a statement. "OfficeHQ partnered with NewNet and LumenVox to build a highly scalable, efficient, and effective cloud-based speech application to enhance the user experience for retail customers."

"Our cloud-based automated customer care resources are an excellent complement to OfficeHQ's virtual receptionist services," said Kutluk Uslu, business unit president at NewNet, in a statement. "OfficeHQ's ability to provide Nimblevox IVR in Australia allows customers in that region to take advantage of additional features for 24x7 over the telephone support and outbound calling in a pay per use model."

The Nimblevox solution was tailored for the Australian market with features such as inclusion of Australia's 11 time zones, bill tracking in Australian dollars, and reporting features.

"OfficeHQ has been offering Nimblevox IVR as a value-added feature to our range of call answering services since 2009," said David Atkinson, managing director and CEO of OfficeHQ, in a statement. "Our ability to now offer Nimblevox IVR as a hosted resource within Australia represents a unique and powerful offering in our market, providing cost effective differentiation from our competitors and engaging automation for our customers."


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