Nuance is partnering with behavioral biometrics provider BioCatch to expand fraud detection.
Nuance Communications has partnered with BioCatch, a provider of behavioral biometrics, to deliver continuous authentication on the web and mobile as part of the Nuance Security Suite solution. Through this partnership, Nuance is expanding its Security Suite to take fraud prevention beyond the contact center by combining digital inputs to more accurately detect fraud across multiple channels in the FraudMiner platform.
Through the partnership, Nuance will incorporate BioCatch's behavioral biometrics data within its voice biometrics and facial biometrics platform, adding a unique layer of protection that allows organizations to flag potentially fraudulent activity based on inconsistencies in the way a person interacts with a device or application. By learning how a person typically uses a keyboard or mouse or, for example, how he swipes and taps on his mobile device screen, or toggles between fields, BioCatch builds a unique behavioral user profile and can then flag anomalies, generating an alert that an unauthorized person might be accessing the device.
"We are pleased to partner with BioCatch to bring enhanced fraud detection strategies to our Security Suite through behavioral biometrics," said Robert Weideman, general manager and executive vice president of Nuance's Enterprise Division, in a statement. "While we have a long legacy of successful, innovative biometrics deployments for authentication and to combat fraud, this partnership allows us to expand our fraud prevention offerings beyond the contact center to digital channels, in alignment with our omnichannel vision."
The other area where the BioCatch component compliments the existing Nuance offering is its ability to accurately detect fraud that comes from malware, account takeovers and social engineering, usually after the login. This adds to the immediate return on investment by significantly lowering false alarm rates that burden call centers and other business operations.
"In today's digital world, hackers have figured out how to bypass the initial authentication and piggyback on existing logins," said Eyal Goldwerger, CEO of BioCatch, in a statement. "One of the only ways to detect this is through continuous authentication and by extension, behavioral biometrics, because it works in the background, passively, without disrupting the user experience. By bringing together our behavioral biometrics and Nuance's voice biometrics, we are able to solve this problem and secure transactions holistically across multiple channels. We are very pleased to be partnering with Nuance to provide a joint solution to the marketplace that addresses this rampant cyber threat, and to address the growing demand from the market today for a single suite to handle fraud prevention."
Nuance's Security Suite has been adopted globally by large organizations, such as the Australian Tax Office, Barclays, ING Netherlands, Tangerine Bank, Tatra Banka, Turkcell, Santander Mexico, and Vodacom South Africa; BioCatch too, has been deployed by leading banks and e-commerce institutions around the world, including Natwest, which is part of the Royal Bank of Scotland Group.